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ITSM Assessment White Paper


The paper describes the problems around improperly gathering and assessing requirements for an ITSM project. The paper suggests solutions on how to properly assess and gather requirements. The paper also recommends best practices around mapping requirements to deliverables for an ITSM project.

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Published:  Feb 03, 2011
Length:  7
Type:  White Paper
Tags : 
itsm assessment, itsm requirements, itsm planning, monitoring and management