Healthcare providers across the UK are being asked to respond
to a number of challenges resulting from the wider social,
political and economic climate that currently exists in the
country. They are being asked to:
• Meet growing demand from an aging population with
increasingly complex health and social care needs.
• Satisfy patients who are becoming more “consumerist” in
their approach to healthcare services and better informed
about their options.
• Make dramatic cuts in their operating costs; for example, the
National Health Service (NHS) in England needs to find
between £15 and £20 billion in efficiency savings between
2011 and 2014.1
These challenges are not unique to the UK and the NHS;
they are being faced—and tackled—in many other countries.
An emerging critical success factor in delivering affordable
healthcare is the ability to share accurate and up-to-date patient
information easily and securely throughout the entire
To address all these important objectives and redefine success
in healthcare, organisations are working to build sustainable
healthcare systems; collaborating to improve quality,
outcomes and personalized care; and striving to increase
consumer access and value.
This white paper describes what this interconnected approach
to sustainable healthcare would look like and how it can benefit
patients, clinical professionals and healthcare organisations.
Through a variety of use case examples, we identify and explore
the technical and organisational issues the NHS faces in
creating these kinds of interconnected systems. Finally, we lay
out a picture of the essential elements required to create these
systems and the ways in which they can be delivered.