Take a moment to wander around the main entrance to your hospital. Is it a light and
airy space that says welcome? Is it a wind tunnel, cold in winter and hot in summer?
Or is it dark and dingy, exuding an air of “abandon hope all ye who enter here”?
Simon Turpin, director of Gentian Management Services has a professional eye
for these things and says there is a huge range on offer in the NHS – and that many
miss a trick: this is a space that could be vastly improved at no cost to the trust and
with an income attached. “I do see a huge range of entrances,” says
Mr Turpin. “Some are very professional but some are simply dreadful. Sometimes there
is a volunteer shop that, however well meaning, is only open for a few hours a day
and sells an antiquated range.