"With no centralised desktop management solution, our desktop engineers had to travel to each site in turn to manually install new software and application upgrades" said Debbie Hawkes, Operations Director, KMHIS. "We recognised that by automating this process we could not only benefit from standardisation, but could also introduce savings for our clients as well as support the NHS Green IT agenda."
To ensure continuity of patient care, desktop engineers at KMHIS were often under pressure to deploy software within very short timeframes. There was also a lack of consistency in software deployments between the different NHS Trusts. This meant that engineers required specialist knowledge of each Trust's IT environment to overcome the risk of application conflicts.
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