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Trending Now: Seizing the Moments in Customer Loyalty

By: Aimia
Aimia

Identify the most important inflection points along your customer journey from curious newcomers to brand loyalists. In this Retail Brief, learn the 10 most important loyalty moments of truth and offer a few guidelines for getting them right.

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Published:  Mar 25, 2014
Length:  16
Type:  White Paper
Tags : 
aimia, inflection points, marketing, customer loyalty, customer interaction, loyalty program. post-purchase service, interaction data, purchase cycle