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Customer Service Workbook: How AI-Driven Automation Drives Customer Service Excellence

By: Esker
Esker

Approximately 79% of customers seeking customer service and support wish it were easier and more convenient to obtain.*

Read the new Customer Service Workbook to discover industry tips and best practices for bringing efficiency and profitability to order management while freeing up your CSRs to:

  • Process orders quicker with fewer errors
  • Carry out customer engagement strategies
  • Manage order volumes at current staffing levels
  • Increase customer loyalty

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Published:  Dec 08, 2014
Length:  14
Type:  White Paper
Tags : 
customer service, csr, outbound calls, self-service, strategies, automation, electronic workflow, visibility, streamline, social media