Organizations, both large and small, public and private, U.S.-based and international—are facing unprecedented challenges in an effort to support critical business initiatives in today’s dynamic business environment. Users are now distributed, mobile and technology savvy. They bring their own mobile devices to the workplace and expect quick and efficient IT services and support for those systems. It’s the Wild, Wild West out there and IT teams are expected to bring law and order to the table in order to protect and secure the organization while supporting the changing needs of each user.
While seemingly counter intuitive, organizations can actually create IT efficiencies without having to cut service levels by adopting a systems management strategy that embraces the concept of “Discover, Manage, Automate and Validate.”