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Restoring Connections

By: IBM
IBM

Commoditization is a serious threat to the telecommunications industry. Most CSPs offer similar services at rates designed to win what has become a price war. As a result, many face decreasing margins and difficulty sustaining differentiation based on prices or products alone. On top of commoditization, CSPs also face competition from OTT providers and an increasingly knowledgeable and demanding customer base. With access to growing amounts of data from an ever-increasing number of sources and devices, todays empowered, savvy consumers know what they want and expect to get it.

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Published:  May 29, 2015
Length:  24
Type:  White Paper
Tags : 
restoration, telecommunications, service providers, connection, communication, customer experience