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How to choose the best CMS for customer experience management

Sitecore

Digital experience is a chance for companies to differentiate their brand from the competitors and find new ways to satisfy customers and prospects. The modern customer now brings greater expectations and preferences about how and when to engage with brands as they expect a seamless and multichannel experience. Customers expect brands to anticipate their needs and wants in order to build trust and loyalty.

But a web CMS is only one type of technology that you need to deliver this excellent customer experience. This white paper explains how to: 

  • Produce greater ROI
  • Increase conversions
  • Produce higher revenues
  • Give greater lifetime customer value

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Published:  Sep 10, 2015
Length:  10
Type:  White Paper
Tags : 
digital, cms, customer service, conversions, sitecore