Resource Centre > Research Gateway > Cisco > Mr. Spock and the New Customer Engagement Outcomes: From Carbon to Silicon

Mr. Spock and the New Customer Engagement Outcomes: From Carbon to Silicon

By: Cisco
Cisco

Hear more about how Customer Engagement has evolved from 'carbon based interaction' (live contact centers) to 'silicon based interaction' (self service applications and communities), and how this is quickly becoming the new recipe for customer engagement success.

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Published:  Oct 06, 2015
Type:  Webinar
Tags : 
customer engagement, cisco, self service application, customer engagement success, contact centers