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Transforming the customer experience

IBM APAC

It is no secret that customer expectations have changed considerably in recent years. Whats remarkable is the gap between the experience customers want and the experience they actually get. That gap is playing a larger role in whether a customer stays your customer, or decides to go somewhere else.

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Published:  Sep 25, 2017
Length:  6
Type:  White Paper
Tags : 
customer experience, digital perforamnce, it performance, digital experience, digital experience monitoring