Companies spend billions each year on optimizing digital customer experiences, however, for most customers the defining experience is their interaction with a customer service agent. But, if agents don’t have a great experience themselves, how can they be expected to provide one for their customers?
Being a customer service agent has never been harder. Companies expect their agents to meet growing customer needs, while taking less time. Yet, maximizing speed and attentiveness naturally conflict.
This webinar will break down how to empower service teams with better processes and technology to focus on delivering the type of support that builds trust, loyalty, and ultimately economic value.