failing service desks

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By: CA Technologies     Published Date: Aug 01, 2014
This paper offers a look at the obstacles of prior generations of service management platforms, and it reveals how a new generation of solutions addresses some of these fundamental limitations.
Tags : 
service desks, service management platforms, service desk solutions, failing service desks, saas
    
CA Technologies
By: CA Technologies     Published Date: Aug 01, 2014
This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in todayís business environment and it details how CA Cloud Service Management delivers on these key requirements.
Tags : 
service desks, service management platforms, service desk solutions, failing service desks, saas
    
CA Technologies
By: CA Technologies     Published Date: Oct 22, 2014
This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in todayís business environment and it details how CA Cloud Service Management delivers on these key requirements.
Tags : 
service desks, service management platforms, service desk solutions, failing service desks, saas
    
CA Technologies
By: CA Technologies     Published Date: Oct 22, 2014
This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in todayís business environment and it details how CA Cloud Service Management delivers on these key requirements.
Tags : 
service desks, service management platforms, service desk solutions, failing service desks, saas
    
CA Technologies
By: CA Technologies     Published Date: Oct 22, 2014
This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in todayís business environment and it details how CA Cloud Service Management delivers on these key requirements.
Tags : 
service desks, service management platforms, service desk solutions, failing service desks, saas
    
CA Technologies
By: CA Technologies     Published Date: Oct 22, 2014
This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in todayís business environment and it details how CA Cloud Service Management delivers on these key requirements.
Tags : 
service desks, service management platforms, service desk solutions, failing service desks, saas
    
CA Technologies
By: CA Technologies     Published Date: Oct 22, 2014
This paper outlines why legacy service desks and even newer platforms have not delivered on expectations, it describes the requirements for a service desk solution to be truly effective in todayís business environment and it details how CA Cloud Service Management delivers on these key requirements.
Tags : 
service desks, service management platforms, service desk solutions, failing service desks, saas
    
CA Technologies
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