handoffs

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By: Oracle     Published Date: Aug 08, 2013
RightNow's focus on integration; streamlined handoffs between low-assisted, medium-assisted, and high-assisted interactions; and focus on agent productivity arm companies with what they need to improve their customer service on an ongoing basis.
Tags : 
best practices, customer service, oracle, crm, rightnow
    
Oracle
By: Oracle     Published Date: Aug 15, 2013
RightNow's focus on integration; streamlined handoffs between low-assisted, medium-assisted, and high-assisted interactions; and focus on agent productivity arm companies with what they need to improve their customer service on an ongoing basis.
Tags : 
best practices, customer service, oracle, crm, rightnow
    
Oracle
By: IBM     Published Date: Apr 11, 2016
This paper will explore best practices for identifying and eliminating seven types of waste: Waiting, handoffs and task switching, motion, extra processes, extra features, partially completed work and defects.
Tags : 
ibm, software delivery, application platform
    
IBM
By: IBM     Published Date: Dec 29, 2015
This paper will explore best practices for identifying and eliminating seven types of waste: Waiting, handoffs and task switching, motion, extra processes, extra features, partially completed work and defects.
Tags : 
ibm, software delivery, task switching, eliminate waste, defect
    
IBM
By: IBM     Published Date: Oct 10, 2014
This paper will explore best practices for identifying and eliminating seven types of waste: Waiting, handoffs and task switching, motion, extra processes, extra features, partially completed work and defects.
Tags : 
ibm, software delivery, collaborative platform, investments, application delivery, customer feedback, standardized process, deployed
    
IBM
By: IBM     Published Date: May 18, 2015
This paper will explore best practices for identifying and eliminating seven types of waste.
Tags : 
software development cycles, software delivery, eliminating waste, collaborative lifecycle management, clm, reduce cycle times, handoffs, task switching
    
IBM
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