service management

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By: IBM United Kingdom Limited     Published Date: May 24, 2011
Introduction and overview eHealth offers a potent means for health services in EMEA, and worldwide, to tackle the daunting challenges of the 21st century. Ageing populations, long-term management of chronic illnesses, escalating costs1, changing patterns of disease, and a worldwide shortage of healthcare workers are all driving the need for health information and communication technology (ICT) to improve healthcare administration and delivery. For future sustainability, the healthcare system demands efficient and affordable access to finite healthcare resources, improving care for all and reducing healthcare inequalities. To achieve its potential, eHealth must facilitate the secure movement of patient data out of system silos and transform it into intelligence for improved patient administration and enablement of patient-centred, coordinated care.
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ehealth, health services, ageing populations, escalating costs, shortage of healthcare workers, ict, primary care, acute care
    
IBM United Kingdom Limited
By: Vanguard Healthcare Solutions Ltd     Published Date: Mar 16, 2011
It is universally agreed that innovation must be the driving force behind the reconfiguration and evolution of the NHS. Innovation and innovative thinking, however, take many forms, and it is important that the pursuit of innovation does not focus solely on that which is new and high tech. In fact, it is often simple and accessible solutions - solutions which have been proven successful in practice - that provide an answer when a new challenge presents itself. Shifting delivery of services from hospitals to community settings is one of the biggest challenges that has faced the NHS in living memory, and one that will require no small measure of innovative thinking to overcome. The answer, however, will not be found in high tech IT systems, or process management, or any new medical gadgets - these are a given in such a complex sector. In its simplest form, the problem is about being able to provide a suitable clinical environment in a local setting, quickly, safely and cost-effectively. This video demonstrates the ways in which mobile healthcare facilities can be used to tackle the issues facing the modern NHS, and deliver the accessible and affordable innovation that NHS organisations need in this era of cost-saving and efficiency.
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mobile surgical units, nhs, high tech, primary care, acute care, mental health, workforce/hr, policy
    
Vanguard Healthcare Solutions Ltd
By: Capita     Published Date: Sep 30, 2010
In September 2010, the Guernsey Health & Social Services Department introduced Capita Payment Management's latest browser-based product, greatly extending the capacity for payment processing and leading to significant efficiency savings and improved revenue collection. Please provide your details in order to download this case study
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it
    
Capita
By: Capita     Published Date: Oct 22, 2010
With increased pressure on all healthcare organisations to improve efficiency and reduce administration costs, there has never been a better time to introduce a proven income and payment management solution. A solution that will enhance your income collection and cash flow at the same time as delivering a better patient experience. Over 180 public sector organisations across the UK are already seeing the benefit. Securing payments on time is a constant challenge, but one which we can help you meet by giving your customers a choice of convenient and easy-to-use payment options. Our suite of payment management products supports credit and debit card payments via the internet, automated telephone, or SMS text - 24 hrs a day. Card authorisation is covered by a fully-managed service, certified to the Payment Card Industry Data Security Standard (PCI DSS) which means you don't need any specialist on-site software or infrastructure. A payment management solution from Capita Software Services helps you to extend customer choice, delivers efficiency gains and includes the latest fraud protection measures when taking payments by credit or debit card.
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payment management
    
Capita
By: Capita     Published Date: Oct 22, 2010
With increased pressure on all healthcare organisations to improve efficiency and reduce administration costs, there has never been a better time to introduce a proven income and payment management solution. A solution that will enhance your income collection and cash flow at the same time as delivering a better patient experience. Over 180 public sector organisations across the UK are already seeing the benefit. Securing payments on time is a constant challenge, but one which we can help you meet by giving your customers a choice of convenient and easy-to-use payment options. Our suite of payment management products supports credit and debit card payments via the internet, automated telephone, or SMS text - 24 hrs a day. Card authorisation is covered by a fully-managed service, certified to the Payment Card Industry Data Security Standard (PCI DSS) which means you don't need any specialist on-site software or infrastructure. A payment management solution from Capita Software Services helps you to extend customer choice, delivers efficiency gains and includes the latest fraud protection measures when taking payments by credit or debit card.
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payment management, it
    
Capita
By: BehavioSec     Published Date: Oct 04, 2019
A consortium of Global 2000 companies founded a joint authentication service provider to keep up with innovation at competitive Fintech companies. The new provider developed a mobile authentication app to maintain a high degree of mobile security without losing customers to UX-focused Fintech companies. As peer-to-peer (P2P) transactions grew rapidly, so did the false rejections and need for manual review. In evaluating security vendors for a more cohesive and frictionless solution, the provider selected BehavioSec for its enterprise grade capabilities to be deployed on-premise and integrate with existing legacy risk management systems.
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BehavioSec
By: Avetta     Published Date: Sep 17, 2019
A new NPR/Marist poll reveals that one in five jobs in the U.S. is held by a worker under contract. In fact, independent contractors could make up half of the entire workforce in the U.S. within the next decade. More and more organizations have begun to see contractors and suppliers as valuable business partners intrinsic to driving service and product innovation. For many companies, especially those operating in highly regulated industries, managing compliance in-house for all of these suppliers can be burdensome. But the cost of non-compliance — in the form of penalties, fines, productivity losses, settlement costs, and inefficiencies — is ruinous. This white paper will discuss: • The hidden costs of ignoring contractor management • Best practices towards holistic compliance and governance • The cost of different contractor management systems • How to get the highest ROI in your supply chain
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Avetta
By: Avetta     Published Date: Sep 17, 2019
11 ways to identify the best supplier verification partner for your organization. Third-party supplier qualification vendors typically offer a combination of technology and service – but they are not all created equal. This guide will help you compare the features to look for in a technology platform, the kinds of services provided, and how to evaluate a third-party supplier qualification partner to meet your needs. It is most suited to safety, procurement, compliance, risk management, operations, and other professionals evaluating a third-party vendor to help manage their supplier qualification program.
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Avetta
By: SDL     Published Date: Sep 20, 2019
Component Content Management: A New Paradigm in Intelligent Content Services While technology has changed the world, the way that companies manage information has inherently stayed the same. The advent of near-ubiquitous connectivity among applications and machines has resulted in a data deluge that will fundamentally alter the landscape of content management. From mobile devices to intelligent machines, the volume and sophistication of data have surpassed the ability of humans to manage it with outdated methods of collection, processing, storage, and analysis. The opportunity afforded by the advent of artificial intelligence (AI) has stimulated the market to search for a better way to capture, classify, and analyze this data in its journey to digital transformation (DX). The paradigm of document-based information management has proven to be a challenge in finding, reusing, protecting, and extracting value from data in real time. Legacy systems may struggle with fragmented information
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SDL
By: Datastax     Published Date: Oct 21, 2019
A recent Gartner survey found that 80% of respondents using public cloud are using more than one cloud service provider (CSP). As databases move to the cloud, the database management service vendor landscape is shrinking, and data governance and integration are becoming more complex. Are you ready for the impact of multicloud deployments on data and analytics strategies in your own organization? This new Gartner report on multicloud and intercloud data management provides an impact appraisal along with recommendations for leaders planning to incorporate multiple CSPs into their data management strategies.
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Datastax
By: Red Hat     Published Date: Jun 26, 2019
An introduction to the Forrester analyst report: How to Capture the Benefits of Microservice Design There has always been a relationship between an application and the platform and services which run it. For a long time, that relationship was very tight and encompassed a lot of areas related to the application design, from the language the application could be written in to administrative behaviors like monitoring and logging, even things like transaction management, frontend UI development, or integration methods. In a sense, the application platform was just another design consideration for the application. A few years ago, as significant changes in platform technology like cloud, containers, and virtual machines started rolling out, the primary emphasis for CTOs and application architects was on how to move to those platforms. The platform choice was a major part of the application. The focus was — one way or another — getting into “the cloud.” There’s been a shift in customers’ pri
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Red Hat
By: Red Hat     Published Date: Jun 26, 2019
Everything changes. We are in a period of significant shifts in companies—even entire industries—demonstrated in rankings, like the Fortune Global 500. For the last century, these periods of volatility have been driven by a combination of technological change and capital expansion.1 There is obvious competition between direct, traditional market segments, but digital disruption also opens up the ability to compete and gain revenue in new areas. For example, a movie streaming service like Netflix also launches a community around the software it created to run its services, or an online retailer like Amazon also innovates with public cloud management. Innovation requires more than a slick customer user interface (UI). There has to be a foundation of technology, processes, and culture that allow an organization to be flexible, to build on its existing knowledge, and to incorporate new ideas. At a strategic level, today’s software is expected to deliver on a multitude of new and different
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Red Hat
By: Amazon Web Services APAC     Published Date: Sep 19, 2019
In January 2016, the Federal Risk and Authorization Management Program released a draft of its high-impact baseline for moving federal data to the cloud. Not long after, Amazon Web Services (AWS) accepted an offer to pilot the new security threshold. AWS worked with FedRAMP to develop a set of standards under which highly sensitive government data could securely migrate into cloud environments. If ever you doubted that cloud computing was the new frontier for federal data and software management, look around. Over 2,300 government agencies worldwide have already migrated to the AWS Cloud. And in the U.S., this will only increase with the release of FedRAMP’s high baseline standards. Previously, CSPs could only become certified at a low or moderate baseline under FedRAMP, meaning agencies had no security baseline from which to spring their sensitive data into the cloud. These new standards effectively represent the fall of the final formal barrier to federal cloud computing. Terabytes o
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Amazon Web Services APAC
By: U.S. Cellular     Published Date: Aug 12, 2019
Are you ready to implement field service solutions, but don’t know where to begin? Getting started is actually very easy. All you need to do is choose the solutions that work best for your business. In this easy-to-read white paper, you’ll learn about three simple ways you can build the best possible field service solution for your business. Whether you’re planning to dive in headfirst, or dip your toes in the water, you can find optimal solutions for your current and future needs. Check out the white paper and discover how you can use field service management solutions to your advantage!
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U.S. Cellular
By: ASG Software Solutions     Published Date: Aug 20, 2008
A forward-looking CMDB does more than keep an organization's IT operations running. It draws clear connections between IT components and business services, which is the core of Business Service Management (BSM). But even more critical than the CMDB's ability to support business as it is now, is the question of how well it will drive business innovation in the future.
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asg, cmdb, bsm, metadata, metacmdb, lob, ecommerce
    
ASG Software Solutions
By: ASG Software Solutions     Published Date: Jun 05, 2009
ASG's Business Service PortfolioT (BSPT) Virtualization Management provides comprehensive oversight, inspections, discoveries, warnings, diagnostics, and reporting for the critical technology and administrative disciplines involved in virtual workload management. This is all done in parallel with physical systems management.
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asg, sla, cmdb, bsm, metadata, metacmdb, lob, ecommerce
    
ASG Software Solutions
By: ASG Software Solutions     Published Date: Apr 30, 2008
In order to provide high quality, cost effective business services in complex, distributed environments, improved IT management strategies are required. Business Service Management (BSM) is a strategic approach to managing IT services in support of improved business performance.
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asg, sla, cmdb, bsm, metadata, itsm, metacmdb, lob
    
ASG Software Solutions
By: ASG Software Solutions     Published Date: Nov 03, 2008
The Information Technology Infrastructure Library (ITIL) provides guidance for the management of IT, and has quickly become the worldwide standard for IT Service Management (ITSM).
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asg, sla, cmdb, bsm, metadata, itsm, metacmdb, lob
    
ASG Software Solutions
By: ASG Software Solutions     Published Date: Aug 08, 2008
Business runs on content and that content must be managed holistically, across the entire business. However, managing content is, in itself, not enough to drive business. Enterprises must incorporate ECM with other IT management systems to provide complete Business Service Management (BSM).
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asg, cmdb, bsm, metadata, metacmdb, lob, ecommerce, bpm
    
ASG Software Solutions
By: ASG Software Solutions     Published Date: Jul 27, 2009
To meet the challenges of intense competition and increasing customer demands, companies must tightly align their IT service management with business issues and priorities. This paper outlines the maturity steps involved in the progression towards proactive Business Service Management (BSM) and explains how ASG's metaCMDB helps secure its seamless adoption.
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asg, cmdb, bsm, itil, bsm, metacmdb, configuration management, metadata
    
ASG Software Solutions
By: ASG Software Solutions     Published Date: Jun 09, 2009
Improved business productivity often requires more efficient IT and more efficient IT cannot be achieved without a better understanding of the way business services are run and delivered. Configuration Management Databases (CMDBs) have emerged as a central component for Information Technology Infrastructure Library (ITIL) and business service management (BSM).
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asg, cmdb, bsm, itil, bsm, metacmdb, configuration management, metadata
    
ASG Software Solutions
By: ASG Software Solutions     Published Date: Apr 02, 2008
Business Service Management (BSM) is of growing importance in the IT world. By managing IT systems according to the business services they support - like order entry, online sales, shipping, or customer service - IT is able to deliver on real business goals like providing competitive advantage, improving customer satisfaction, driving revenue growth, and increasing shareholder value.
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asg, cmdb, bsm, itil, bsm, bsp, metacmdb, configuration management
    
ASG Software Solutions
By: ASG Software Solutions     Published Date: Feb 18, 2010
Configuration Management is at the heart of the IT Infrastructure Library (ITIL®) and forms the foundation for Business Service Management (BSM). In fact, it is safe to say that neither the ITIL IT Service Management (ITSM) processes nor the BSM functions that leverage ITSM can be efficiently carried out without accurate configuration and dependency information.
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asg, cmdb, bsm, itil, bsm, metacmdb, asg ddm, cab
    
ASG Software Solutions
By: ASG Software Solutions     Published Date: Feb 23, 2010
There are success stories of businesses that have implemented Business Service Management (BSM) with well-documented, bottom-line results. What do these organizations know that their discouraged counterparts don't?
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asg, cmdb, bsm, itil, bsm, metacmdb, archiving, sap
    
ASG Software Solutions
By: ASG Software Solutions     Published Date: Mar 10, 2010
Configuration Management is at the heart of the IT Infrastructure Library (ITIL) and forms the foundation for Business Service Management (BSM). In fact, it is safe to say that neither the ITIL IT Service Management (ITSM) processes nor the BSM functions that leverage ITSM can be efficiently carried out without accurate configuration and dependency information.
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asg, cmdb, bsm, itil, ema, configuration management, itsm, bsm
    
ASG Software Solutions
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