servicenow

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By: ServiceNow     Published Date: Oct 18, 2013
Certifying the accuracy of a CMDB with inconsistent, manual methods is unreliable. ServiceNow's built-in data certification gives you the ability to automate the process. Learn how data certification works with the ServiceNow CMDB to deliver a trustworthy single system of record you can rely on.
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configuration management, data certification, product management, servicenow, enterprise it cloud, it cloud company, infrastructure applications, management applications, operational applications, identifying configuration items, defining configuration items, integration, webinar, data quality
    
ServiceNow
By: ServiceNow     Published Date: Dec 17, 2010
How today's CIOs deliver strategic IT. In a two-hour, roundtable discussion, they shared their experiences and pooled their thoughts on modern best practice for delivering IT services.
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service-now.com, cio, best practice, it strategy, roi, cloud providers, outsourcing
    
ServiceNow
By: ServiceNow     Published Date: Dec 17, 2010
Hear traditional IT service management companies tell it, and you'd think buying their software or application service is a budget-smart choice. You'd be wrong.
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service-now.com, saas economics, it service management, software enterprise, application service, legacy itsm solution, total-cost-of-ownership, tco, software-as-a-service
    
ServiceNow
By: ServiceNow     Published Date: Feb 24, 2017
Customer service is at an inflection point, in both the business-to-consumer and business-to-business sectors. Costs continue to skyrocket as the volume of inquiries increases, even as customer service budgets remain flat. Customer expectations seem to increase by the hour. Make a mistake or fail to resolve an issue quickly, and businesses may quickly see a decline in customer satisfaction and revenue.
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ServiceNow
By: ServiceNow     Published Date: Feb 24, 2017
At the highest level of organizations, a new management directive has emerged to meet the changed nature of customer demands and interactions as well as the need to differentiate within the market. This directive has one goal: providing a differentiated customer service experience. As products become increasingly commoditized, organizations can set themselves apart from their competitors by providing a unique customer service experience that creates a "relationship" based on intangible benefits that their customers will find hard to give up. While this vision is theoretically sound, it requires a significant tactical shift in business thinking and processes. The modern customer's habits and service requirements have changed radically. Meeting these needs challenges many historically held beliefs and practices regarding the customer and modes of interaction.
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ServiceNow
By: ServiceNow     Published Date: May 14, 2019
A comprehensive service visibility strategy with automated infrastructure discovery and service mapping gives a clear view into business-critical services. Quickly locate potential problems before downtime happens. Learn best practices to develop your service visibility framework. Read this eBook.
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servicenow, single, system, record, practice, framwork, infrastructure
    
ServiceNow
By: ServiceNow     Published Date: May 14, 2019
Behind every successful CMDB deployment is a detailed configuration management plan for implementing, designing, and sustaining a configuration management capability. Learn the 4 key stages to deploying a healthy CMDB with this ebook including real-life examples that you can put into practice today.
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servicenow, cmdb, deployment, management
    
ServiceNow
By: ServiceNow     Published Date: May 14, 2019
A single outage can be the thread that causes business services to unravel. Can you quickly identify the root cause of an outage and its impact on your business? See how ServiceNow helps customers seamlessly connect their IT infrastructure to transform the customer experience for business stakeholders.
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servicenow, operations, business, stakeholders, customer
    
ServiceNow
By: ServiceNow     Published Date: May 14, 2019
A major service outage can cost your business millions of dollars. It’s a constant battle to keep critical business services available. A healthy CMDB helps you to prevent outages, identify and respond to outages quickly, and diagnose and fix outages faster. Learn more with this eBook.
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cmdb, service, quality, outages, finance
    
ServiceNow
By: ServiceNow     Published Date: May 14, 2019
Learn how ServiceNow Event Management uses AIOps to dramatically improve business service availability and performance by mapping business services with accurate service context, intelligently analyzing events, integrating existing monitoring and event management tools, and reducing event volumes.
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servicenow, ops, analytics, monitor, tools
    
ServiceNow
By: ServiceNow     Published Date: May 14, 2019
Learn how ServiceNow has been applying machine learning and analytics with AIOps to help you cut through event noise to create actionable signals, identify service outages and degradations, remediate service and infrastructure issues accurately, and drive continuous improvement in service quality
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servicenow, business, services, ops, analytics
    
ServiceNow
By: ServiceNow     Published Date: May 14, 2019
In this report Gartner provides recommendations to address the key challenges I&O leaders are facing such as the inability to identify and remediate issues quickly, lack of insights to connect increasing volumes of data, and executive level sponsorship in tool replacement and consolidation.
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servicenow, operations, gartner, report, insights
    
ServiceNow
By: ServiceNow     Published Date: May 14, 2019
Most organizations face challenges when implementing a configuration management capability. In this book, you will learn basics of configuration management, how to build and maintain an effective configuration management capability for your organization, use cases, and key milestones on your journey.
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servicenow, management, cmdb, organization
    
ServiceNow
By: Larsen & Toubro Infotech(LTI)     Published Date: Sep 17, 2019
US based automobile had multiple ServiceNow instances across multiple companies along with non-standardization of tools and processes. LTI helped in implementing end to end ServiceNow modules including ITSM, ITOM: Orchestration + Event Management thereby achieving high scalability in integrated processes across globe.
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application management, artificial intelligence, b2b technology, cloud applications, cloud architect
    
Larsen & Toubro Infotech(LTI)
By: Larsen & Toubro Infotech(LTI)     Published Date: Sep 17, 2019
i. Brief – US based automobile had no asset management and CMDB discovery which lead to longer procurement lifecycles. LTI implemented end to end ServiceNow and operational support using global delivery model. Also helped in optimising integrations after reviewing license consumptions which then helped in reducing the process implementation to mere 2.5 months ii. Benefits 1. Hybrid process governance helped reduction in TCO by 25% 2. Reduction in number of licenses by 20% using integration with SharePoint
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application management, artificial intelligence, b2b technology, cloud applications, cloud architect
    
Larsen & Toubro Infotech(LTI)
By: Larsen & Toubro Infotech(LTI)     Published Date: Sep 17, 2019
US based Media & Entertainment giant had challenges in multiple integration of 3rd party tools. LTI helped in implementing end to end ServiceNow modules and integration of multiple 3rd party tools like Verizon, Sharepoint, Table API etc which thereby provided higher adoption of portal with enhanced user experience.
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application management, artificial intelligence, b2b technology, cloud applications, cloud architect
    
Larsen & Toubro Infotech(LTI)
By: Larsen & Toubro Infotech(LTI)     Published Date: Sep 17, 2019
Nordics based financial company had challenges in migrating the old legacy network design to Cisco ACI for a new Datacentre. Also it did not had service overview and CMDB to support 150 business services transition. LTI leveraged and implemented several ServiceNow modules, customised 100 odd patterns for 150 business services and executed extensive integration of 25 legacy systems. These transactions and implementation helped in easy cost computation for new business expansions ii. Benefits 1. 25% reduction in DC migration time by creating business service oriented move groups 2. Accurate costing of each business service for replication in new regions/geographies
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application management, artificial intelligence, b2b technology, cloud applications, cloud architect
    
Larsen & Toubro Infotech(LTI)
By: Infosys     Published Date: Jun 28, 2018
The 2018 HfS ServiceNow Services Blueprint continues our theme of looking at the services ecosystems of leading Software-as-a-Service platforms. Unlike other quadrants and matrices, the HfS Blueprint identifies relevant differentials between service providers across a number of facets under two main categories: innovation and execution.
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provider, analysis, digital, automation, standardization
    
Infosys
By: ServiceNow     Published Date: May 29, 2018
Get an accurate, up-to-date view of how all your EHR hospital services are delivered -- without all the pain of manual mapping.. Learn how improved EHR service visibility dramatically improves service quality, reduces risk, and drives down costs
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ServiceNow
By: ServiceNow     Published Date: Aug 20, 2018
When mission-critical business services fail, consequences are catastrophic. IT organizations are challenged with service availability issues and dealing with disparate monitoring tools resulting in undetected service issues. Read this eBook and take back control with service-aware event management.
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ServiceNow
By: ServiceNow     Published Date: Aug 20, 2018
A comprehensive service visibility strategy with automated infrastructure discovery and service mapping gives a clear view into business-critical services. Quickly locate potential problems before downtime happens. Learn best practices to develop your service visibility framework. Read this eBook.
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ServiceNow
By: ServiceNow     Published Date: Aug 20, 2018
The Forrester TEI study examines potential ROI enterprises may realize by improving IT operations management and eliminating service outages. Customers interviewed experienced major financial benefits in improvements with IT productivity and cost savings. Read this study to learn more.
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ServiceNow
By: ServiceNow     Published Date: Aug 20, 2018
Get an accurate, up-to-date view of how all your EHR hospital services are delivered—without all the pain of manual mapping. Learn how improved EHR service visibility dramatically improves service quality, reduces risk, and drives down costs.
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ServiceNow
By: ServiceNow     Published Date: Aug 20, 2018
Find out how leading healthcare providers are using a proactive approach to keep their EHR and supporting infrastructure continually running and compliant with strict regulations for health data security and privacy. Learn more about keeping critical systems operational and sensitive data secure. Download this white paper to see how eliminating outages and combatting cyberattacks can help improve patient care.
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ServiceNow
By: ServiceNow     Published Date: Oct 22, 2018
A comprehensive service visibility strategy with automated infrastructure discovery and service mapping gives a clear view into business-critical services. Quickly locate potential problems before downtime happens. Learn best practices to develop your service visibility framework. Read this eBook.
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service, business, infrastructure, remotely, servicenow
    
ServiceNow
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