mobile worker

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By: Salesforce     Published Date: Nov 18, 2019
Customers are pushing companies to keep up with the innovation of the Fourth Industrial Revolution. With the lines blurring between B2B and B2C, companies need to re-evaluate their service strategies to adjust to a new type of customer and their elevated expectations. In-person service is a new competitive differentiator. Service leaders see opportunity to elevate their business and customer engagements through the mobile workforce, and are investing accordingly. This research brief provides a snapshot of the state of mobile service, and what sets high-performing teams apart from their competition when it comes to moving from vision to reality.
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Salesforce
By: Salesforce     Published Date: Oct 30, 2019
For the third edition of our “State of Service” report, Salesforce Research surveyed over 3,500 customer service agents and decision makers worldwide to determine: • Service organizations’ biggest challenges and priorities • The changing role of customer service agents • The impact of artificial intelligence (AI) on the future of customer service • How mobile workers fit into modern customer service
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Salesforce
By: Salesforce     Published Date: Oct 30, 2019
Please note that this piece of content is in local language. For the third edition of our “State of Service” report, Salesforce Research surveyed over 3,500 customer service agents and decision makers worldwide to determine: • Service organizations’ biggest challenges and priorities • The changing role of customer service agents • The impact of artificial intelligence (AI) on the future of customer service • How mobile workers fit into modern customer serviceFor the third edition of our “State of Service” report, Salesforce Research surveyed over 3,500 customer service agents and decision makers worldwide to determine: • Service organizations’ biggest challenges and priorities • The changing role of customer service agents • The impact of artificial intelligence (AI) on the future of customer service • How mobile workers fit into modern customer service
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Salesforce
By: Salesforce     Published Date: Oct 30, 2019
Please note that this piece of content is in local language. For the third edition of our “State of Service” report, Salesforce Research surveyed over 3,500 customer service agents and decision makers worldwide to determine: • Service organizations’ biggest challenges and priorities • The changing role of customer service agents • The impact of artificial intelligence (AI) on the future of customer service • How mobile workers fit into modern customer service
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Salesforce
By: Salesforce     Published Date: Oct 30, 2019
For the third edition of our “State of Service” report, Salesforce Research surveyed over 3,500 customer service agents and decision makers worldwide to determine: • Service organizations’ biggest challenges and priorities • The changing role of customer service agents • The impact of artificial intelligence (AI) on the future of customer service • How mobile workers fit into modern customer service
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Salesforce
By: VMware     Published Date: Sep 12, 2019
As the nature of work continues to evolve, modern organizations face an ever-changing set of challenges. The consumerization of IT and an increasingly mobile workforce have created a generation of workers who interact with data and information in entirely new ways. If businesses want to keep their footing in this new landscape, they must respond in ways that allow them to stay both flexible and secure.
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VMware
By: Intel     Published Date: Jul 17, 2019
Today, business is conducted in a fast-paced, on-demand, globally dispersed environment. Maintaining a competitive edge requires cohesive real-time collaboration. Mobile workers, partners, vendors, suppliers, and even customers expect to be able to work together seamlessly, both inside and outside the firewall. But delivering tools for high-quality collaboration is often challenging, due to the need for businesses of all sizes to support a wide range of personal and business devices. Mixing disparate devices with complex conferencing solutions often lead to frustrated employees, while businesses face a labor-intensive, costly endeavor without a high ROI. In addition, collaboration is evolving with businesses creating small "huddle" spaces and open workspaces that increase the demand for ubiquitous, effective conferencing. The Intel Unite ' solution is a fast, simple, cost-efficient way to deliver a more secure, manageable, high-quality collaboration experience. Whether you select the
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Intel
By: Cisco and NVIDIA Corporation     Published Date: Jun 19, 2019
WE LIVE IN A WORLD WHERE WORK IS NO LONGER A PLACE WHERE YOU GO. It’s what you do — a dynamic activity that people expect to accomplish anywhere, anytime, on any device. Supporting today’s workforce requires a digital platform that empowers productivity and ensures security and management at scale everywhere: on site, on the road, or in the cloud. According to IDC, by 2020, mobile workers will account for 72 percent of the U.S. workforce. And they won’t be just checking email. These workers want to be productive 24/7. That means access to data, documents, and corporate apps anywhere, anytime, on any device. Enterprises, however, are struggling to allow more workers to use additional devices from a multitude of locations.
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Cisco and NVIDIA Corporation
By: Zscaler     Published Date: Jun 19, 2019
You can’t impose controls on something you don’t own. And in today’s cloud- and mobile-oriented enterprise, no one truly owns the network. The Internet has become the one network that every corporate worker uses and that no corporate IT can control. The emergence of cloud, ubiquitous networks, smartphones and smart (or dumb) networked devices are wreaking havoc over the traditional command-and-control IT mode of operation. This shift is different from anything we’ve experienced before, because nobody owns the network.
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Zscaler
By: Cisco EMEA     Published Date: Mar 26, 2019
The modern workplace is anywhere Complex work. Specialised teams all over the place. They’re in offices, homes, hotels, cars and airports. It could hardly be any more different to the days when people sat in neat rows of desks. That’s the modern reality of business life—it’s happening everywhere at once. Not only that, it’s happening on all kinds of devices, from desktop to mobile. And every generation of worker expects to have its workstyle accommodated. Today, co- workers mingle flexibly in pairs and groups, and those teams thrive on exchanging creative energy. They meet up in spaces designed specifically to encourage the cross-pollination of ideas. Their disruptive new concepts are where the next big growth opportunities are. The modern workplace is one where ongoing innovation is valued above all else. And flexibility extends well beyond four walls. Think about the way you work today and how it has evolved. Chances are it’s no longer 9 ‘til 5. Mobile employees, contract workers, fr
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Cisco EMEA
By: Epicor     Published Date: Jan 09, 2019
The plan is to move what you currently have onto a platform that gives you new capabilities to better support your transformation goals. Aberdeen Group has found that those who stay up to date with their ERP are, for example, almost three times as likely to have mobile ERP functionality, twice as likely to have integrated ERP and eCommerce, and five times more likely to have social business capabilities.1 Is it time for you to take the next step on your journey by moving to the Epicor ERP system? Consider these questions: XX How much time and money could your business save by eliminating inefficient processes, increasing worker productivity, and improving customer service? XX What goals can you achieve when your core software is integrated with Industry 4 .0 technologies to support the factory of the future? XX What would your business look like if you had real-time information to make informed business decisions that drive growth and profitability?
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Epicor
By: BMC ASEAN     Published Date: Dec 18, 2018
Digital transformation encompasses both technological and human components. While many initiatives focus on ensuring that a company’s multi-cloud infrastructure is agile enough to meet changing demands around cloud mobile, Internet of Things (IoT), and big data, it’s equally important to empower business workers with the modern digital tools they need to be successful today. Artificial intelligence and machine learning can play a vital role on both of these fronts. In fact, 78 percent of CIOs and senior IT leaders are already looking to AI to address complexity,1 and by 2019, 30 percent of IT service desks will utilize machine learning to free up support capacity.2 The magnitude of change has forced companies to take stock of the experience they offer employees. As digital natives3 enter and advance in the workforce, talent retention is now a top priority. These workers expect to have the best tools; 93 percent of millennials cited modern and up-to-date technology as one of the most
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BMC ASEAN
By: Motorola Solutions     Published Date: Nov 29, 2018
In today’s increasingly mobile world, Energy workers require instant communication and access to data intelligence wherever the job may take them. From the oil rig to the electric grid and everywhere in between, having the right data, in the right hands, at the right time, no matter the environment or device of choice — is simply non-negotiable. Organizations across various Energy segments — oil & gas, electric utilities, water utilities, and mining — are currently juggling a mix of communication devices and are hindered by gaps in coverage, poor battery life and fragile equipment that cannot withstand harsh environmental conditions. Yet, citizens rely on their homes being heated in the winter, on clean running water, and on lights that turn on when they flip the switch. Meeting these expectations requires reliable, clear voice and data communications for Energy workers day-in and day-out. So oil & gas workers can communicate safely in hazardous environments. So precious resources are
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Motorola Solutions
By: DocuSign UK     Published Date: Nov 06, 2018
"Mobile. It’s where things are going in life and in business. Your coworkers and customers are 2-5 times more likely to access information on their phone than their PC.* This ebook explores the mobile trends that are transforming how business gets done. Plus, it offers real-world examples of how companies like yours are using the new accessibility to their advantage. Get those forms and approvals on those phones and tablets! Imagine NDAs, invoices, project proposals, purchase orders, time sheets, RFPs, permissions, reviews, signoffs – you know, those tiresome paper pushing processes – all accessible, transferable, reviewable, approvable, and actionable via any digital device."
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DocuSign UK
By: E.ON     Published Date: Oct 25, 2018
Demand for electric vehicles as the backbone of corporate transport systems is growing. Here is why companies need to act now.
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electric cars, corporate transport, mobile workers, traveling workers, pollution, greenhouse gases, travel savings
    
E.ON
By: Cisco Umbrella EMEA     Published Date: Oct 12, 2018
Not long ago, even the most astute executives couldn’t fully anticipate how quickly emerging technologies would transform their business operations — and even their business models. Laptops, smartphones, and other mobile devices; high-bandwidth wireless networks; and cloud-based computing services have proven to be among the most impactful of these advances, collectively untethering workers from office environments and fundamentally altering work behaviors. employees today work anytime, anywhere while accessing applications and data that reside on company servers and in the cloud. Cisco Umbrella can help your business overcome these problems, download this whitepaper today to find out more.
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Cisco Umbrella EMEA
By: IESE Business School     Published Date: Oct 01, 2018
Brexit is only the latest excuse for mobility and talent management to be at the top of the CEO agenda. For companies with limited experience in this area, the risks are multiplied. However, there are also great opportunities.
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iese, brexit, talent management, mobile workers, global talent, relocation, remote management, globalization
    
IESE Business School
By: Hewlett Packard Enterprise     Published Date: Jul 12, 2018
IT services such as mobile devices, smart applications and cloud-based services are transforming the way we live, work and communicate. Global technology services and businesses are embracing digital transformation, introducing Intelligent Spaces to unleash worker productivity and accelerate the pace of business. The workplace plays a critical role in an organization’s digital transformation. Forward-looking organizations recognize that you can’t build a digital business without building a digital workplace.
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Hewlett Packard Enterprise
By: Box     Published Date: Jun 22, 2018
• Business is changing faster than ever, and disruptors doing things in digital ways are leading the charge in just about every market. If you're not already managing your content in the cloud, it’s time to make a shift. • With Box, teams are unified, collaboration is sped up and productivity is amplified. This ebook illustrates how real Box customers are using the power of the cloud to get every part of their extended enterprise working together, from mobile productivity to streamlined business processes. o Marketing collaboration is integrated when internal teams and external partners work from one digital hub o Sales teams and workers in the field are empowered across any device with mobile productivity o HR streamlines processes for better team workflow and a stronger onboarding experience • To read how Box customers are using Cloud Content Management to enact practical transformation across teams, and to find out how you too can use Box to benefit every line of business within
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Box
By: Hewlett Packard Enterprise     Published Date: May 11, 2018
For midsize firms around the world with 100 to 999 employees, advanced technology plays an increasingly important role in business success. Companies have been adding cloud resources to supplement on-premise server, storage, and networking capabilities. At the same time, growth of mobile and remote workers is also changing how companies need to support workers to allow them to be as productive as possible. Like larger companies, midsize firms must make sure that they are effectively coordinating on-premise, public cloud, and private cloud capabilities. Unlike large companies, though, midsize firms are limited in both financial and technical resources to design and coordinate effective solutions to meet specific needs. Rather than invest in a major overhaul of their IT environments, midsize firms have to move incrementally, supplementing current resources with new cloud and on-premise capabilities that provide the performance needed to prosper in an increasingly competitive environment.
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Hewlett Packard Enterprise
By: MobileIron     Published Date: May 07, 2018
The global BYOD and enterprise mobility market continues to experience impressive growth. Preparing for this transformation is more than just a matter of security. It’s a matter of leveraging the people, processes and tools needed to become a Mobile First organization that’s ready to explore a whole new opportunity landscape. This BYOD guide is a great first step toward achieving your mobile transformation by implementing a successful BYOD program. By following the recommendations in this guide, you can deliver a program that meets the needs and preferences of mobile workers, while upholding corporate security and budget requirements. But the true success of any BYOD program depends on its long-term sustainability, which means you must ensure the security of your corporate data, drive user adoption by supporting employees’ device preferences and maintain a flexible technology portfolio that enables business innovation.
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guide, byod, mobility, landscape, organization, program, mobile
    
MobileIron
By: Henley & Partners     Published Date: Apr 27, 2018
Individuals interested in insuring against political and economic uncertainty, as well as those determined to capitalise on the rapidly changing mix of markets, business ventures and culture on offer around the globe, cannot afford to ignore the value of expanding their residence and citizenship options.
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migration, globalization, mobile workers, citizenship, global citizens, investment migration
    
Henley & Partners
By: Hewlett Packard Enterprise     Published Date: Apr 20, 2018
For midsize firms around the world with 100 to 999 employees, advanced technology plays an increasingly important role in business success. Companies have been adding cloud resources to supplement on-premise server, storage, and networking capabilities. At the same time, growth of mobile and remote workers is also changing how companies need to support workers to allow them to be as productive as possible.
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cloud, networking, remote workers
    
Hewlett Packard Enterprise
By: Cisco and NVIDIA Corporation     Published Date: Apr 03, 2018
These are interesting and challenging times to be in business. Digital forces, such as the cloud, big data, mobility, and mobile apps, are disrupting tried-and-true business models, as well as entire industries. These transformational advances are producing complexity, while workers are demanding simplicity. They require centralized infrastructures to keep information safe, even as agility and flexibility rule the day.
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Cisco and NVIDIA Corporation
By: Cisco and NVIDIA Corporation     Published Date: Apr 02, 2018
These are interesting and challenging times to be in business. Digital forces, such as the cloud, big data, mobility, and mobile apps, are disrupting tried-and-true business models, as well as entire industries. These transformational advances are producing complexity, while workers are demanding simplicity. They require centralized infrastructures to keep information safe, even as agility and flexibility rule the day.
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Cisco and NVIDIA Corporation
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