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Still Struggling to Reduce Call Center Costs Without Losing Customers?.

SAP Inc.

Improving your call center may be more easily attainable — and more important — now than ever before. Recognizing that customer interaction is an important differentiator, organizations can increase the focus on their customers’ experience while keeping a firm grip on costs by leveraging the full potential of state-of-the-art technology.

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Published:  Jun 16, 2009
Length:  5
Type:  White Paper
Tags : 
customer service, customer satisfaction, customer retention, retention, loyalty, crm, customer, client